Refund Policy | Mamina-Suman Store

Our Promise

We stand behind the quality of our products. If you're not completely satisfied with your purchase, we'll give you a full refund within 30 days. No questions asked.

30-Day Refund Window

You have 30 days from the date of purchase to request a refund. After this period, we cannot process refunds as the license has been considered used.

Refund Eligibility

Eligible for Refund

Product doesn't work as described
Technical issues we cannot resolve
Product is incompatible with your system
You changed your mind within 30 days
Product doesn't meet your expectations

Not Eligible for Refund

Requests after 30 days from purchase
License has been activated on multiple domains
Product has been modified or redistributed
You've already received a refund for the same product

How to Request a Refund

Contact us at [email protected]
Include your order number and the email used for purchase
Provide a brief reason for the refund request
We'll process your request within 3-5 business days

Note: You may be asked to deactivate the license on your domain before the refund is processed.

Refund Process

Review

We review your refund request within 1-2 business days

License Deactivation

If approved, we'll deactivate your license key

Refund Processing

Refund is processed through Stripe (3-5 business days)

Confirmation

You'll receive an email confirmation once the refund is complete

Exceptions

We reserve the right to deny refund requests in the following situations:

Suspicious or fraudulent activity detected
Multiple refund requests from the same customer
Violation of our Terms of Service
Abuse of the refund policy

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us. We're happy to help!

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